Rita Gisela Barbero Z.

Freelance Program Coordinator | Talent & Operations Support | Upwork Expert As a Project Coordinator of an internal Upwork team supporting a multinational technology corporation, my responsibility is to bridge the client, recruiters, compliance team, and the freelancers ensuring smooth operations from sourcing to onboarding, and ongoing contract support. Talent Coordination: From job postings and resume screening to freelancer onboarding and contract troubleshooting. Client & Freelancer Liaison: Keeping communication clear, expectations aligned, and issues resolved. Process Support: Helping hiring managers define staffing needs, conduct interviews, and keep recruitment pipelines moving. Tools that I use: - SmartRecruiter - ASANA - SharePoint - Zendesk - Microsoft Office (Word, Powerpoint, Excel) - Google Workspace (Slide, Docs, Sheet) - Open to learning new tools! Previous Experience Before joining Upwork’s internal team: - Back-Office Associate at a global consulting firm, supporting Learning & Development in New York and China—managed training tracking, consultant communications, and database upkeep. - Customer Service Representative at two call centers—honed communication and client support skills. - Entertainment Industry Roles: Scriptwriter, production assistant, event coordinator, and marketing support for corporate and television events. I am known for being: - A positive, can-do team player - Adaptable and quick to learn new tools and processes - Reliable when it comes to admin support, coordination, and task ownership