Rod Ryan L.

CAREER OBJECTIVE: To deliver technical skills and experiences with the highest efficiency, combined with personal values and desirable attitudes. Meet the client’s expectations and satisfaction towards company success. SKILLS: SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Expert in Windows Servers 2016, 2019, 2022, 2025, and Active Directory Administration. ** Expert in Microsoft Exchange / Office 365 Administration. ** Proficient in ONTRAPORT Administration. ** Proficient in Home Inspector Pro (HIP) Software Administration. ** Proficient in Wufoo Forms Administration. ** Proficient in Zapier Integration. ** Proficient in Google Workspace Administration. ** Proficient in Spam Security Administration, such as SpamHero and Barracuda Email Gateway. ** Proficient in Desktop Support. ** Experienced in Zimbra Administration ** Experienced in SoftLayer / CPanel / WHM Administration. ** Sophos MSP Consultant ** Citrix Administration. ** Virus Removal and Prevention. ** Server Virtualization Experience (Hyper-V, Hypervisor, or Virtual Machine). ** Symantec Backup Exec and Symantec Endpoint Protection Manager. ** Amazon Route 53 Domain Management. ** WordPress Administration. ** SonicWall. ** Software Installation. NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP, and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge of Routers with different Routing Protocols. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote, and desk-side support. ** Maintained a high degree of customer service for all support queries and adhered to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues, and log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensuring all requests and issues are resolved in an efficient and timely manner. ** Set up, install, and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course. ** Completed and Passed Sophos SC01 and MSP01 Certification