Ninez d.

Hello, I am Ninez. A dedicated and all-rounder in both Customer Service and Administrative management. I have been working in the business for over 12 years. A well-qualified Customer Service manager proficient in handling complex client and customer issue and promoting positive experience. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Hard Skills Customer Service Client relations Relationship development Process improvement Front-end supervision Payroll and Accounting Invoicing Soft Skills Communication skills Problem-solving Negotiation skills Attention to detail Tenacity Key Work Experiences: Accounting and Finance Manager (2019 - present) - Develop and manage annual and multi-year budgets that are adequate for the organization’s needs including preparation of periodic budget forecasts - Process payroll and report payroll taxes for the organization - Perform basic office management duties as requested - Analyze monthly financial statements (balance sheet, income statement, and statement of cash flows) and effectively convey analysis to staff as requested - Process employee reimbursements including managing employee credit card charges and reconcile credit card accounts - Reconcile bank accounts and general ledger accounts as assigned - Respond to inquiries from staff regarding budgets, deposits, disbursement and grant reporting requests. Customer Service Manager (2009 - 2019) - Delivering a comprehensive service to inquiring customers - Possibly delegating certain customer inquiries to specific teams - Managing a large number of incoming calls and emails - Managing customers’ accounts - Generating sales leads, building sustainable relationships where necessary - Reporting back on results Customer Service Representative (2006 - 2009) - Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties. - Fulfilled and exceeded customer satisfaction goals in a consistent manner - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents Thank you for taking the time in checking my profile. I am looking forward to a long-term professional relationship with you and your company.