Gilvert O.

With almost 10+ years of working experience with numerous companies. I'd say I have what it takes to be your guy! I have a keen interest in problem-solving, answering product questions & making sure that every transaction will have a positive outcome. Email, Chat, Voice, Content Moderation are the channels that I have a lot of experience in dealing with all sorts of queries from a customer service standpoint to a more technical specialist role. A team player who does not stay in the shadows. Likes to help others not just for personal success but also for everyone's improvement. - Clear English communication with a very little accent. - Customer-satisfaction oriented. - Provides competence under pressure in highly complicated situations. - Eager to learn new ways to improve the quality of work. - Always professional and shows integrity not just with customers but with co-workers & clients - Proficient with software tools such as Zendesk, Salesforce, Google docs, LivePerson, etc.