shara d.

Professional Customer Service position with an opportunity to enhance relationships with customers while increasing sales and profits. I have been in a call center industry for 7 and 1/2 years. I handled customer service with up-selling and I became one of the top performers and was promoted as a Senior Representative. I maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, in courteous and efficient manner. Moving aside in a freelance world, I started working at home year 2010. I have lot of practical experiences as a Real Estate Client Care Specialist, Personal Assistant, Manager, Virtual Assistant, Email, Chat Support, Order processing, Customer Support Executive, and Data Entry Worker. My previous jobs have honed my computer skills such as utilization of software applications like MS Office Word, Excel, PowerPoint), typing, netiquette, copying, pasting and web research. "Shara is a responsible and reliable agent and manager. I give my warm recommendations to anyone that would like to hire her." "Shara did a great work for my business. It was a very difficult moment when we received a lot of claims from amazon customers. Shara has perfectly resolved all these issues and communicated all details to customers and saved us a lot of money and time. Thanks Shara for your efforts. I'll work with her again on other projects!" "We thank you for your great service and we will keep in contact if we ever need virtual assistants in the future. We will leave good reviews on your profile, you were very good freelancers. Thank you" "Shara, did a great job! We are happy of her performance. Surely we will hire her again!" "Well organized and pleasant to work with." "Shara, is a good contractor she's nice to work with! Keep up the good work! Awesome!"