Arden Rex B.

EXTRAORDINARY CUSTOMER SERVICE/ FREELANCE CREATIVE WRITER/ RESEARCHER

I've been working in the Philippine BPO industry for almost 8 years now. My growth in the industry has seen me exploring different aspects of it: - Sales and customer service calls for U.S based clients - outbound and inbound. - Sales verification for outbound sales. - Handling quality assurance - monitoring calls, analysis and tracking individual development and generating reports. - Training and Development work- coaching, monitoring individual development plans, OJT supervision, call escalation, development of new hire training materials Overall, my experience has been honed in providing extraordinary customer service. On the side I'm also passionate about writing and I am also wanting to explore adding my creative inputs and thoughts to the online community.