Aubrey Marie D.

Customer Service Expert/VA/Data Entry/Web Researcher/Team Leader

I have 14 years of experience as a virtual assistant here on Upwork. I provided virtual assistant and customer support to The California Clock Company, a client on Upwork, supporting them in various tasks for their Kit-Cat Klocks. Managed inventory on Amazon Seller Central, Zoho Desk and ensuring accurate tracking and timely stock replenishment. Handled returns and refunds efficiently, maintaining customer satisfaction and minimizing financial impact. I also assisted in administrative tasks such as data entry, social media management, posting Facebook posts using Canva, managing Meta Suite, email management, and scheduling, contributing to the smooth operation of the publishing company. Demonstrated strong organizational skills and attention to detail in managing multiple tasks simultaneously. Maintained clear and professional communication with the client, ensuring effective collaboration and timely completion of assigned tasks. I adapted quickly to new systems and processes, effectively utilizing technology platforms to streamline workflows. Provided exceptional customer service, resolving inquiries and issues promptly and professionally.