Venjie V.
Commslayer Expert l VA | AI Support Lead l eCommerce CS Manager
Hi, I’m Venjie, a Customer Support Manager and Virtual Assistant with 10+ years of experience supporting eCommerce brands. I’m always looking for new ideas and better ways of working that help a company grow, and I take full ownership of the results. WHAT I DO 👥 Lead support teams across email, social media and chat 🤖 Build AI support agents and automations across CRMs 🔄 Migrate helpdesks and write clear SOPs 🛒 Manage orders and refunds in Shopify 📊 Track KPIs and flag issues early with a plan to fix them I’ve led a full helpdesk migration to Commslayer and created an AI agent that now handles first-line customer inquiries. If you want a reliable, growth-minded support partner, message me and let’s talk. 🚀
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.7k
Billed in all: $143,411$143k
$3.2k in the last 6 months
Across 4 contracts
Across 46 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Ecommerce Website
Ranked by MRR among everyone on Upwork with the skill.
- #442Ecommerce Website6,126 freelancers · 🇵🇭 #21Top 7%🇵🇭#21 of 239
- #1,119Online Chat Support11,527 freelancers · 🇵🇭 #648Top 10%🇵🇭#648 of 6,896
- #1,192Email Communication14,123 freelancers · 🇵🇭 #642Top 8%🇵🇭#642 of 6,862
- #1,411Email Support14,954 freelancers · 🇵🇭 #826Top 9%🇵🇭#826 of 8,734
- #1,866Customer Support20,101 freelancers · 🇵🇭 #879Top 9%🇵🇭#879 of 9,123
- #3,184Customer Service37,167 freelancers · 🇵🇭 #1,515Top 9%🇵🇭#1,515 of 18,590