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Aireen Rose E.
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Aireen Rose E.

Expert Customer Service: E-Commerce, SMM/Collections/Zendesk/Freshdesk

I am a Customer Engagement Expert with 10+ years of experience in the industry and with units in Basic and Financial Accounting with strong background in Collections. I have an excellent command of the following tools: Zendesk Freshdesk Freshcaller Salesforce Kustomer Velaro Georgias Desk Zoho PaySimple Shopify Slack Hangouts and other similar customer service tools, including Office tools. I have excellent skills in the Customer Service industry, which include good customer handling, extraordinary patience, and diligence in my work. I acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I highly value work and my clients, as shown on many long-term contracts I have had.

🇵🇭Quezon, Philippines$15/hr100% JSS4.77 (16)Since Sep 2010

Earnings and projects

MRR
$2.7k

Last 6 months ÷ 6

World#15,065 / 412k
🇵🇭Country#1,160 / 56.3k
Revenue, last 30 days
$2.8k

Last 6 months: $16k

World#14,062 / 412k
🇵🇭Country#1,161 / 56.3k
Total earnings
$298k

Billed in all: $306k

World#7,811 / 412k
🇵🇭Country#387 / 56.3k
Per project
$18k

$8k in the last 6 months

World#7,335 / 412k
🇵🇭Country#1,515 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
17

Across 28 contracts

0% fixed100% hourly
World#149,089 / 412k
🇵🇭Country#11,751 / 56.3k

Earnings, last 30 days

$306k+$2.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$302k$304k$306k$308kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #7Freshworks CRM121 freelancers · 🇵🇭 #3Top 6%
  2. #22Leadership Training357 freelancers · 🇵🇭 #5Top 6%
  3. #23Customer Service Training470 freelancers · 🇵🇭 #9Top 5%
  4. #25QA Management453 freelancers · 🇵🇭 #6Top 6%
  5. #30Leadership Coaching506 freelancers · 🇵🇭 #5Top 6%
  6. #51Freshdesk1,321 freelancers · 🇵🇭 #19Top 4%
  7. #84Training & Development1,511 freelancers · 🇵🇭 #13Top 6%
  8. #122Customer Retention2,511 freelancers · 🇵🇭 #29Top 5%