Kristine Pauline S.

Strategic and results-driven leader with over 10 years of experience in optimizing customer journeys, driving lead generation, and delivering impactful customer success solutions. Proven ability to develop and execute strategies that enhance customer satisfaction, boost retention, and drive sustainable business growth. With over a decade of experience as a Customer Support Representative and more than five years serving as an Executive Assistant to a CEO, I bring a strong background in e-commerce operations and executive support. I have worked with clients across the U.S., Australia, and Europe, providing tailored, high-quality service and operational excellence in fast-paced online retail environments. My expertise spans the full spectrum of e-commerce operations—from order fulfillment and inventory management to after-sales support—across platforms such as Amazon, eBay, and Shopify. I am highly proficient in CRM tools like Zendesk, Salesforce, Freshdesk, and Gorgias, which I’ve used to streamline workflows and elevate customer satisfaction. Most recently, I served as a Customer Relations Supervisor for an e-commerce business, where I supported frontline agents, managed customer inquiries, processed refunds, and oversaw review responses on Amazon. I also coordinated with tools such as Bitrix, Mailchimp, Asana, Shipmonk, and Shopify to ensure timely and accurate customer service and fulfillment. In addition, I’ve performed a variety of Virtual Assistant tasks, managed data entry projects, and received training in WordPress and Pipedrive for handling support tickets. I am known for my strong communication skills, problem-solving mindset, and commitment to delivering exceptional customer experiences that go above and beyond expectations.