Shiela R.

I've been in the customer service industry for 18 years. I worked for 3 years as a technical support specialist for a smartphone company, 2 years as technical/customer support for an internet service provider, 3 years as technical support for Microsoft products . I also worked as a contact center agent for a software company that offers services to real estate companies for 10 years. I have acquired various competencies in different customer service channels – email, live chat, and phone. I'm a very hardworking and passionate person who takes job seriously. I always give my 100% dedication to any task or project. I am very focused on what I do and do not require much supervision. Integrity is an integral part of my personality as well and I will make sure that I will give you the value of your trust and money that you will pay me with the quality of work that I can provide. Experienced in these platforms: -Intercom -Freshdesk -Zendesk -LivePerson -Salesforce