Novera Marie d.

Customer Support Specialist | Email & Chat Support | Freshdesk | E-com

Hi! I’m a dedicated and flexible remote professional with over a decade of experience working online, primarily through Upwork (formerly oDesk). I hold a Bachelor of Science in Information Technology (2009) and began my career as a Technical Support Representative in a call center, helping customers troubleshoot internet issues. After becoming a parent, I transitioned to freelancing to support my family while working from home — and I haven’t looked back since. I started as a chat and email support agent, then moved into roles like data entry specialist, lead researcher, and web researcher. These varied experiences have sharpened my ability to quickly adapt to new tools, workflows, and client expectations. What sets me apart: ✅ I’m resourceful — if I don’t know something, I find answers quickly. ✅ I’m detail-oriented — I strive for accuracy and minimal errors in every task. ✅ I’m proactive — I often suggest ways to improve processes or support project goals. ✅ I’m a strong communicator — I keep clients updated and always aim to meet or exceed expectations. Whether it’s handling support tickets, organizing data, researching leads, or managing tasks behind the scenes, I’m committed to delivering high-quality work with reliability and professionalism. Let’s work together to get things done — smoothly and efficiently.