Emyr A.

👔 High-level Operations Management skills 🤝🏻Client Relations Management 💼 Start-up Business Planning and Strategy Development 👨🏻‍👦🏻‍👦🏻 Organizational Development and Team handling 📊 Reporting and Data Analysis 🎯 Marketing Strategy 🛠️ Project Management 🥋 LEAN Six Sigma certified 💰 Extensive Billing, Sales, PR, Marketing and Retention experience 💻 Tech-Savvy ⌛️ Over 15,000 Tracked Upwork hours 🔥 Upwork TOP RATED PLUS freelancer with 100% Job success score 🗣️ IELTS (International English Language Testing System) certified ⚕️ Registered Nurse by profession (emphatic care for customers is my second nature) 🔐 HIPAA (Health Insurance Portability and Accountability Act of 1996 ) certified 2023 Experience: • Over 10 years experience in team management • Over 17 years experience in customer support • Over 8 years experience in telemarketing/sales • Start-up business consultancy • Project management Skills: • Day to day operations management • Manpower: Recruitment - Training - Onboarding • Process Improvement and Optimization • Reporting and data analytics • Resource Management • Budget and Financial Management • Performance Monitoring and Reporting • Risk Management • Customer Service and Satisfaction • Project Management and Execution • Technology and Systems Implementation • Leadership and Communication • Strategic Planning • Extensive PR and marketing experience. • Experienced Executive VA to high-level international businesses. • Over 15 years of experience in customer support catering mostly to US Ecommerce businesses. • Well versed in CS ticketing systems like Intercom, Zendesk, Helpdesk, Jira etc. • Well versed in CRM: Salesforce, Monday CRM, Zendesk CRM, Hubspot etc. • Seasoned quality assurance & data analyst • Extensive training for Medical/Healthcare VA • Real estate and Property Management • Construction Scheduling • Assignar Management • Project Management - Asana, Trello, monday.com • Email support : Zendesk, Gorgias, Intercom, Helpscout, FreshDesk • Order Management - Woocommerce, Seller Central, Shopify • Social Media Management - visuals, audience engagement • Canva and Photoshop Design skills