Yaqub A.

Need a Dynamics 365 CRM that your team actually uses, connected systems that reduce duplicate work, or AI agents that handle practical business tasks? I help businesses design, improve, and support Microsoft Dynamics 365 and Power Platform solutions, from initial architecture through implementation, integration, and ongoing improvement. Top Rated Plus | $1M+ earned on Upwork | 146 completed contracts | 15+ years of experience Clients come to me when they need to: • Implement Dynamics 365 Sales or Customer Service around their business processes. • Fix a CRM that is difficult to use, unreliable, or left unfinished. • Replace spreadsheets and manual follow-ups with Power Apps and Power Automate. • Connect CRM with ERP, websites, customer portals, and third-party applications. • Migrate customer data while preserving relationships and business history. • Build Copilot Studio agents that retrieve information and support operational workflows. RELEVANT PROJECT EXPERIENCE Merchant onboarding (mimojo, UAE): Built a Dynamics 365 Sales onboarding system that captures merchant enquiries from the website and phone, runs them through a 5-stage pipeline, and sends auto-generated contracts for DocuSign signature. Managers get live dashboards. Result: onboarding time cut from months to days. Customer notifications (Instant Products Group): Replaced manual customer notifications by syncing their on-premise SQL database into Dynamics 365 with Azure Logic Apps, then triggering personalized emails from Power Automate, with delivery-tracking views. Result: 1000s notifications a month sent automatically. AI email-to-CRM (Skysoft product): Built Dynamics Email Intelligence, which reads incoming customer emails, assigns priority and category, extracts opportunity numbers and due dates, and creates or updates the matching case or opportunity. Email content is not stored, and temporary data is deleted within 24 hours. HOW I CAN HELP Dynamics 365 CRM Sales and Customer Service implementation, solution architecture, forms, views, business processes, security roles, plugins, and JavaScript customization. Power Platform Canvas and model-driven Power Apps, Power Automate, Dataverse, Power Pages, Power BI, and custom connectors. Integrations and migration APIs, Azure Functions, Logic Apps, SSIS/KingswaySoft, SharePoint, Business Central, DocuSign, RingCentral, Twilio, and other business systems. Copilot and AI automation Copilot Studio agents, knowledge retrieval, email classification, structured information extraction, and workflows with appropriate permissions and human review. HOW WE WOULD WORK TOGETHER I start by understanding the business process and the problem you need to solve. Then I recommend an approach, explain the trade-offs, and agree on scope and delivery milestones. I am CEO and one of the co-founders of SkySoft Connections. Depending on the engagement, I provide consulting directly or lead delivery with our specialists. We agree who will handle the work before starting. I also support technology companies and Microsoft partners through white-label delivery. Credentials include Microsoft Certified Professional and MB2-707: Microsoft Dynamics CRM Customization and Configuration. Send me a short description of your current setup, what is not working, and the outcome you want. I can help you identify the next practical step.