Peter Brian T.

MORE THAN 10 YEARS OF PROVIDING EXCELLENT CUSTOMER AND TECHNICAL SUPPORT SERVICES. TOP RATED PLUS - 30,000+ Work Hours - Upwork freelancer since 2010. I worked in the call center industry for nearly 5 years. Providing outstanding support to different companies such as: 1. AT&T DSL, 2. Bioware (Partner of EA Games) - Starwars: The Old Republic 3. Optus Mobile. For the past 9 years of my freelance career, I gained more experience providing Customer and Technical Support for different US companies. I manage e-mail, chat, and ticket systems via Salesforce and Helpscout. We have a dedicated home office that has 2 desktop computers, 1 laptop as my backup . I am using a wired internet connection with 200 Mbps+ for download and 200 Mbps+ for upload. I also have a backup internet connection with a 10 - 20 Mbps download. I am reliable, and responsible, gives attention to details, requires minimal supervision, and am always keen on learning new skills. I am very loyal to my clients and will strive to give my best. I am looking forward to working with you. Below is an overall summary of my skills and experiences: - Virtual Assistant - Customer Support (Email and Chat) - Technical Support (Email and Chat) - Remote Technical Troubleshooting via Team Viewer / AnyDesk - Email Support (Ticket System - Helpscout & Salesforce) - Chat Support - Team management - Quality Assurance - PDF to Word/Excel Conversion - Audio and Video Transcription - Basic Photoshop - Web Research - Data Entry - Data Scraping - Social Media Management - Blog postings (Blogspot, WordPress, etc) - Website and Game Testing - Typing Speed: 75 to 80 words per minute - Hootsuite - Magento (Order Entry and Processing) - TrackVia (CRM) - Bill.com (CRM) - Salesforce - Helpscout PC Hardware Specifications - 42" LG C2 Monitor - Ryzen 7 5700X 8 cores 16 threads - 16GB DDR4 3200mhz 8x2 - MSI B450M Motherboard - 2 TB Hard disk with 1TB SSD - Sapphire AMD Radeon RX 7700XT. - High-speed FIBER Wired internet (Up to 300 Mbps download AND upload) - Backup internet running ( 100 - 200 Mbps ) PC Software Specifications - Windows 11 - Folder Lock (Privacy of my client is important to me. I ensure that client files are locked with password so nobody else can access them)