Marie-Sol H.

Shopify CX & E-Commerce Operations Specialist | Virtual Admin

Over 10 years of self-managed remote experience helping high-volume e-commerce brands and organizations keep their ticket queues at zero while maintaining 95%+ CSAT scores. I specialize in North American e-commerce store support, order triage, and administrative management. Whether you need a dedicated agent to handle Shopify orders, manage live chat pre-sale questions, or resolve shipping issues, I step in with zero onboarding friction. HOW I HELP YOUR BUSINESS: • Shopify Store Management: Order modifications, address updates, refunds/exchanges, customer tagging, and draft invoices. • Customer Support & Helpdesk: Multi-channel ticket coverage (Email, Live Chat) via Gorgias, Zendesk, or Help Scout. • Order Triage & Logistics: Managing WISMO ("Where Is My Order?") inquiries, carrier disputes (UPS, FedEx, Canada Post), and return portals. • Virtual Admin & Operations: Calendar scheduling, file management, and client intake (as performed for Canadian telehealth platforms like TinyEye). SETUP & AVAILABILITY: • Location: Canada (EST/CST/PST Time Zone Alignment) • Home Office: High-speed fiber internet, dual monitors, noise-canceling headset, and a dedicated quiet workspace. Available for both ongoing contract roles and dedicated part-time/full-time weekly coverage. Let’s connect to keep your store's customer experience seamless!