Ian-Ru C.

Customer Support Specialist | Shopify Since 2014

Nearly a decade in customer service taught me one thing: Most problems aren't really about the product. They're about feeling heard and helped fast. I handle the full support cycle for e-commerce and dropshipping brands: order issues, refunds, disputes, customer follow-ups, and everything in between. My clients don't just get fewer complaints, they get customers who come back. Beyond support, I bring extra value with video/photo editing and email marketing, so I can plug into your brand without a steep learning curve. If you want someone who treats your customers like they're your most important asset, because they are, then let's talk.