Mirasol I.

Virtual Assistant |Customer Service Specialist

⭐LET'S WORK TOGETHER AND GROW YOUR BUSINESS!⭐ 💖I have over 15 years of experience in the customer service field. I also help with admin tasks and social media. ➡Here are some of the tasks I do; -Monitor Facebook comments, messages and visitor's posts -Chat support in Facebook and Instagram -Invite people to join group in facebook -Post content in Facebook and Instagram -Attend to Dms in Facebook and Instagram -List and Push products from Oberlo to the website -Edit necessary information on Shopify -Update photos on Shopify -Make products unavailable on Shopify -Write Product description -Processed orders through Oberlo -Processed manual orders Aliexpress -Source out other suppliers on Aliexpress -Import products from Aliexpress -Create collections on Shopify -Create discount codes -Processed manual orders through Shipstation and Shipbob -Reply to customer's emails on Gmail about status of the order, price and tracking -Handle customer complaints -Answer chat messages -Answer text messages -Process refunds through NMI, Infusionsoft and Stripe -Respond to disputes -Send emails to customers about their refund/cancellations -Reply to voicemails left by the customers -Fix customer's shipping address through Shipstation -Combine and Cancel duplicate orders -Manually create customer's order -Attend to customer's inquiry on Facebook regarding their order and refund -Monitor staff, making sure they are working on correct tasks Online tools and platforms that I used and been using for the past years: -Company's personal CRM’s (RightNow and Salesforce) -Google Drive -Dropbox -MS Office applications (Word, Excel, PowerPoint) -Google Applications -Xero -Zendesk -Shopify -Oberlo -Aliexpress I work with a big HEART💗 and make sure that you are HAPPY! Let's start working together!✅