Gil G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

* Help Desk / Support Services Specialist * Certified NICE inContact Implementation Partner - Core Certification * Onboarding and Implementation Professional * Administrative Support * Technical Support * Product Support * SaaS Implementation, Onboarding and Support * Client and Customer Support * Virtual Assistant * Email and Ticket Specialist Before switching to remote virtual work, I have worked with reputable BPO companies from 2005 to 2014. My experience in customer support are more on the technical and helpdesk side with companies like Convergys (for Bellsouth AT&T Technical Support), Acquire Asia Pacific (for Dodo Internet Australia) and Dell as Client Technical Support Senior Associate. Working with these companies honed my communication skills and technical skills to perform with excellence in support roles. I've been telecommuting/working remotely and reliably on a full-time basis since February 2014. Some of the tools I have used and am familiar with from past to present job roles are: * Contact Center Platform Implementation and Administration - NICE Incontact Platform * ACD/IVR Development and Maintenance - NICE Incontact Studio * CRM / Help Desk / Ticket Management - Zendesk, ZOHO Desk, Freshdesk, TopDesk, Oracle Siebel CRM, DellServ * Live Chat - ZOHO Chat, ZOHO SalesIQ, Kayako Chat, InContact MAX, ZopIM, Meta Business Chat, Lazada Seller Chat, Shopee Seller Chat * Remote Support - Connectwise ScreenConnect, ZOHO Assist, GotoAssist, TeamViewer * Data & Spreadsheets - Excel, Google Sheets * Virus and Malware Removal - MBAM, HitmanPro * VoIP Telephony - FreePBX, VoIP Innovations Backoffice Portal, Bandwidth Portal, Eyebeam, Bria Stretto, Counterpath Portal, RingCentral * Domain Users Administration - Microsoft Active Directory, Microsoft 365 Admin * Office Applications - Office 365 Standalone and Online applications, Google Docs, Google Sheets, OpenOffice * Cloud Storage - Google Drive, Microsoft OneDrive, Dropbox * Payment Gateway Dashboard - Stripe * Time Management and Scheduling - Google Calendar, Outlook Calendar * Messaging, Collaboration and Meetings - Slack, Skype, Microsoft Teams, Spark, GotoMeeting, ZOHO Meeting * Reviews Platform - Stamp . io * Remote Desktop Operation - Windows Remote Desktop, Citrix * Windows Support - Windows 7, 8, 10 * Ecommerce - Shopify, BigCommerce, WooCommerce