Frances Lira P.

I’m a Project Manager and Client Success professional with 12+ years of experience helping remote teams stay organized, keeping clients informed, and making sure projects move from request to completion. I’ve worked with US, UK, and Australian clients across project management, customer success, operations, staffing, eCommerce, and administrative support. I’m comfortable stepping into a role where I need to understand the bigger picture, coordinate people and priorities, follow up on moving parts, and make sure nothing gets lost along the way. In my recent role, I managed client requests and projects for a web development team, coordinated a team of 10, handled escalations, tracked deliverables, supported client communication, and helped improve day-to-day workflows. I also have experience with client onboarding, QA, staffing and recruitment coordination, customer support, reporting, and executive-level administrative work. I’m particularly good at bringing structure to busy environments. That can mean keeping a project on track, following up with a team, organizing an executive’s priorities, managing client expectations, or identifying what needs attention before it becomes a problem. Areas I can help with: • Project and task management • Client and customer success • Executive and administrative support • Team coordination and follow-ups • Client onboarding and offboarding • QA, escalations, and issue resolution • Reporting, documentation, and process improvement • Staffing and recruitment coordination • eCommerce and customer operations Tools I’ve worked with include: ClickUp, Nifty, Asana, Basecamp, Trello, Slack, WordPress, Shopify, Zendesk, Missive, Stripe, Google Workspace, Microsoft Office, Canva, and AgencyAnalytics. I’m not the type of PM who simply updates a board and waits for the next instruction. I take ownership of the details, communicate early when something needs attention, and keep things moving. If you need someone experienced, dependable, and comfortable working independently with clients and remote teams, I’d be glad to help.