Louise N.

Customer Support Lead | Email, Chat & Operations

With 20 years of customer service experience and $200K+ earned on Upwork, I’ve managed support teams, handled Zendesk operations, improved customer workflows, and supported businesses across the US, UK, and Australia. Areas I specialize in: • Zendesk administration & ticket management • Customer support operations • Team leadership & QA oversight • Email, chat & phone support • eCommerce customer experience • SOP documentation & workflow improvement • Escalation management & retention support I’ve led teams of 25+ staff members, supported telecom and financial service accounts, and worked with startups and established businesses requiring dependable long-term operational support. Clients work with me because I communicate clearly, solve problems independently, and maintain high service standards under pressure.