Jay Emerson Y.

The success of a company, happiness, and customer satisfaction is a result of the collaborative effort of different factors at play. Excellent customer service is a combination of product knowledge, positive language, empathy, determination & drive, eagerness to learn, patience, consistency, problem-solving, and strong people skills. I've been a customer service representative since November 2007. I’ve been assigned to different work schedules and I’ve handled all types of support such as customer service, technical support, and sales both inbound and outbound. Currently, I am handling chats, emails, and moderate social media inquiries (Facebook, Instagram). I am highly trainable and I learn very quickly. I am humble and often seek help should there be anything unclear to make sure the results I provide are accurate and correct. I am coachable and I do apply the things suggested to help me professionally progress as I also help the team reach the goal. I am proficient with the following platforms: ●E-commerce Platform ✅Shopify (Refunds, Order Processing, Shipping/Tracking) ✅WooCommerce (Order management) ✅Spree E-Commerce ( Order Shipping/Tracking) ●Helpdesk softwares ✅Zendesk (Chat, Email, Yotpo reviews, Social media) ✅Freshdesk (Email) ✅Helpscout (Email) ✅Crisp (Chat) ✅HubSpot (Chat & Email) ✅Tawkto (Chat) ✅eDesk ✅CS Portal ●Shipping/Tracking ✅Shipfusion ✅Capacity ✅Shiphero Social Media ● Facebook ✅Direct messaging - Answers customer queries via FB messenger ✅Community - Moderate interactions within the FB community ✅Ads - Respond or engage in comments ●Instagram ✅Direct messaging - Answers customer queries via IG DM ✅Ads - Moderate comments Other tools: Google Sheets Google Docs Microsoft Excel Microsoft Word Slack, Outlook, Gmail, Adobe Photoshop, Canva, Procreate