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Rica Arlyss M.
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Rica Arlyss M.

Customer Service/Fraud Analyst /BackEnd support / General VA

A dedicated and adaptable professional with extensive experience in customer service, email support, and administrative roles. With a background in both education and customer relations, I possess strong communication skills, problem-solving abilities, and a keen eye for organization. Over the years, I have successfully handled customer inquiries, processed refunds, resolved escalations, and ensured client satisfaction across various industries. Additionally, my experience as an educator has strengthened my ability to manage tasks efficiently, communicate effectively, and foster positive interactions. I am a flexible, detail-oriented individual who thrives in dynamic environments and is committed to delivering high-quality service.

🇵🇭Manila, Philippines$6/hr100% JSS2.45 (1)Since Feb 2011

Earnings and projects

MRR
$949

Last 6 months ÷ 6

World#50,561 / 412k
🇵🇭Country#9,577 / 56.3k
Revenue, last 30 days
$898

Last 6 months: $5.7k

World#46,148 / 412k
🇵🇭Country#9,587 / 56.3k
Total earnings
$17k

Billed in all: $18k

World#153,203 / 412k
🇵🇭Country#25,317 / 56.3k
Per project
$4.2k

$5.7k in the last 6 months

World#40,620 / 412k
🇵🇭Country#9,407 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
4

Across 6 contracts

17% fixed83% hourly
World#283,741 / 412k
🇵🇭Country#28,379 / 56.3k

Earnings, last 30 days

$17.6k+$898 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16.5k$17.0k$17.5k$18.0kOct 8Oct 23Nov 7

Skill rankings: Top 13% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #27Online Help187 freelancers · 🇵🇭 #7Top 14%
  2. #35Know Your Customer168 freelancers · 🇵🇭 #22Top 21%
  3. #57Customer Service Analytics287 freelancers · 🇵🇭 #27Top 20%
  4. #189Fraud Detection629 freelancers · 🇵🇭 #141Top 30%
  5. #819Telemarketing4,857 freelancers · 🇵🇭 #393Top 17%
  6. #882Executive Support5,288 freelancers · 🇵🇭 #368Top 17%
  7. #2,380Online Chat Support11,527 freelancers · 🇵🇭 #1,499Top 21%
  8. #2,482Email Communication14,123 freelancers · 🇵🇭 #1,425Top 18%