Rica Arlyss M.
Customer Service/Fraud Analyst /BackEnd support / General VA
A dedicated and adaptable professional with extensive experience in customer service, email support, and administrative roles. With a background in both education and customer relations, I possess strong communication skills, problem-solving abilities, and a keen eye for organization. Over the years, I have successfully handled customer inquiries, processed refunds, resolved escalations, and ensured client satisfaction across various industries. Additionally, my experience as an educator has strengthened my ability to manage tasks efficiently, communicate effectively, and foster positive interactions. I am a flexible, detail-oriented individual who thrives in dynamic environments and is committed to delivering high-quality service.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $5.7k
Billed in all: $17,593$18k
$5.7k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 13% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #27Online Help187 freelancers · 🇵🇭 #7Top 14%🇵🇭#7 of 37
- #35Know Your Customer168 freelancers · 🇵🇭 #22Top 21%🇵🇭#22 of 69
- #57Customer Service Analytics287 freelancers · 🇵🇭 #27Top 20%🇵🇭#27 of 100
- #189Fraud Detection629 freelancers · 🇵🇭 #141Top 30%🇵🇭#141 of 400
- #819Telemarketing4,857 freelancers · 🇵🇭 #393Top 17%🇵🇭#393 of 2,174
- #882Executive Support5,288 freelancers · 🇵🇭 #368Top 17%🇵🇭#368 of 2,127
- #2,380Online Chat Support11,527 freelancers · 🇵🇭 #1,499Top 21%🇵🇭#1,499 of 6,896
- #2,482Email Communication14,123 freelancers · 🇵🇭 #1,425Top 18%🇵🇭#1,425 of 6,862