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Jonam Andrew D.
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Jonam Andrew D.

EXPERT Customer Support | Customer Experience | Order Support

With 2 decades of extensive experience in customer service handling inbound & outbound calls, email, and chat. Worked for US companies specializing in healthcare, travel and hospitality, hotel, and financial services. VA experience handling outbound calls, live chat support, order fulfillment, and general admin tasks. Used various tools such as Zendesk, Salesforce, Shopify, Aircall, Intercom.

🇵🇭Lipa City, Philippines$15/hr100% JSS5.00 (7)Since Feb 2011
GlobeUpwork

Earnings and projects

MRR
$2.6k

Last 6 months ÷ 6

World#16,038 / 412k
🇵🇭Country#1,318 / 56.3k
Revenue, last 30 days
$2.7k

Last 6 months: $15k

World#14,551 / 412k
🇵🇭Country#1,250 / 56.3k
Total earnings
$179k

Billed in all: $187k

World#18,210 / 412k
🇵🇭Country#1,625 / 56.3k
Per project
$26k

$7.7k in the last 6 months

World#3,925 / 412k
🇵🇭Country#645 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7

Across 14 contracts

14% fixed86% hourly
World#236,188 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$187k+$2.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$184k$186k$188kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Order Fulfillment

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Furniture126 freelancers · 🇵🇭 #1Top 3%
  2. #22Hospitality542 freelancers · 🇵🇭 #4Top 4%
  3. #38Order Management1,128 freelancers · 🇵🇭 #18Top 3%
  4. #56Order Fulfillment1,928 freelancers · 🇵🇭 #39Top 3%
  5. #86Order Tracking2,668 freelancers · 🇵🇭 #59Top 3%
  6. #95Order Processing2,648 freelancers · 🇵🇭 #58Top 4%
  7. #143Customer Experience2,788 freelancers · 🇵🇭 #43Top 5%
  8. #188Salesforce CRM3,059 freelancers · 🇵🇭 #29Top 6%