Bernadette G.

Need a reliable customer support specialist who can do more than just answer tickets? With 15 years of experience in customer service, technical support, and eCommerce, I help online businesses deliver fast, accurate, and professional support while taking the day-to-day workload off their team. I work independently, solve problems from start to finish, and take ownership of customer issues. Beyond answering tickets, I can also improve support processes, create and maintain macros, identify recurring customer issues, and keep support operations organized and efficient. What I bring to the table: CUSTOMER SERVICE AND TECHNICAL SUPPORT: Email, chat, ticket management, technical troubleshooting, and issue resolution SOCIAL MEDIA CUSTOMER SUPPORT: Responding to customer comments, questions and messages across social media while maintaining a professional and brand appropriate voice eCOMMERCE AND ORDER SUPPORT: Orders, refunds, returns, exchanges, cancellations, tracking, shipping issues, payments, and disputes PROBLEM SOLVING: Troubleshooting account, order, payment, and platform-related issues CRM AND HELPDESK PLATFORMS: Zendesk, Freshdesk, Reamaze, Richpanel, and other customer support systems eCOMMERCE AND LOGISTICS PLATFORMS: Shopify, eBay, Amazon Seller Central, ShipStation, ShipHero, Starshipit, and other order and shipping platforms REPORTING AND DATA MANAGEMENT: Creating reports, organizing data, tracking performance, and managing spreadsheets using Google Workspace and other reporting tools TEAM AND WORKFLOW SUPPORT: Slack, Microsoft Teams, Trello, Gmail, and other tools used to manage communication, tasks, and support workflows Need a SUPPORT PRO who gets things done? I'm your girl. :)