Glenda W.

E-commerce Email Customer Support Specialist | Shopify & Gorgias

Ecommerce Email & Chat Support Specialist 📨 | Shopify & Gorgias Expert 🛍️ | Retention & Upsells 💳 | Hubspot Inbound Marketing Certified 📜 | Social Media & Content Support 🎯 | Digital Project Manager Airtable Expert 💻 | Top Rated on Upwork 🥇 ------------------------------------------------------------------------------------------------------------------ If your business needs someone who can handle your customers with care, keep your inbox running smoothly, and protect your revenue while doing it, then I'm the person for the job. With 5+ years in customer service (phone, email, and chat, as well as Shopify and Gorgias back and front end tasks), I bring frontline client skills built specifically for ecommerce support. On the customer service side, I've worked across inbound and outbound roles for: 👉🏾 ecommerce 👉🏾 recruitment firms 👉🏾 telecom clients, among others. I've managed: 👉🏾 tickets in Gorgias - emails and Klaviyo integrated texts 👉🏾 pipelines in HubSpot 👉🏾 backend data for orders in Shopify 👉🏾 Customer support calls - inbound and outbound calls, exceeding goals consistently, including a 30% sales conversion rate with one company and a 10% week-over-week conversion rate doing outbound upsells for another, as well as being a retention specialist for another doing at least 60% retention on returns and cancelations I'm C2 English proficient (EF SET, 85/100), GDPR-certified, and hold a CRM professional certificate from CSCMP. Tools I work with regularly: ✅ Gorgias ✅ Shopify ✅ HubSpot ✅ Airtable ✅ Trello ✅ Notion ✅ ClickUp ✅ Descript ✅ Payment platforms - Stripe, PayPal ✅ Funnelish ✅ CheckoutChamp ✅ Google Suite Alongside customer support, I also bring 5+ years managing digital content and social media projects, which means I can flex into backend organizational or content work if your team needs it too. I've helped freelance clients: 🔹 reclaim 10–15 hours per week by building organized Airtable systems 🔹 manage social inboxes and brand reputation 🔹 write blog posts and email sequences that drove 1,000+ weekly visits 🔹 edit podcasts into short-form content with Descript that increased overall content output by 10x My Digital Content Management skills include: 🟣 Overall Digital Content marketing strategy 🟣 Social Media Content Strategy 🟣 Social Media Management ✨ Scheduling - Posting - Analytic Reporting: Metricool, Facebook Creator Studio, Later ✨Calendar Management: Airtable ✨Platforms: Instagram, Facebook, Twitter(X), TikTok, LinkedIn, Pinterest 🟣 Graphic Design using Canva 🟣 Podcast and Video Editing: Descript, Capcut, Canva 🟣 Blogging: Wordpress, Kajabi, Hostinger 🟣 Ghostwriting for social media 🟣 Email Sequences and Newsletters 🟣 Repurposing of Existing Content to Other Formats My past clients include: 👉🏾 E-commerce Store Owners 👉🏾 Hypnotherapist 👉🏾 ESL Teacher and Teacher Trainer 👉🏾 Reading Specialist 👉🏾 Business/Career Coach 👉🏾 App Developer 👉🏾 Fitness Expert 👉🏾 Podcast Host / Event Speaker Here's what a few of my clients have to say: "Brilliant talent. Work completed ahead of time and done well. Will definitely use their services again. I would highly recommend." ⭐⭐⭐⭐⭐ "Glenda is super efficient and hardworking. Her insights and initiatives into making TikTok videos for a mainstream audience are fantastic and the way she delivers the product is so easy to understand and apply. I couldn't recommend her more!" ⭐⭐⭐⭐⭐ "Glenda is great to work with. I am really happy to have chosen her and I can only recommend her, as she has professional skills, great communication abilities, she is always available when needed, and has great scoping skills. I will continue working with her. Thank you." ⭐⭐⭐⭐⭐ I don't work with everyone though. My clients: ✨ Are openminded, with a business oriented attitude ✨ Love building strong relationships ✨ Are always working on improving themselves ✨ Agree on a scope of work and stick with it ✨ Value their time as well as others' Sound like a good fit? Next steps: ✉ Press '...' button then ‘Send Message’ button in the top right-hand corner to start a chat ✍🏾 Write me a personalized note including why you think we’re a good fit to work together OR Send me an invite to your project! 💥Let's get your message out there together. 💥