Glecie S.

Customer Support Professional l eCommerce VA l Content Moderator

I have more than 12 years of experience in Customer Service (email, chat, and content moderation). My experience working in the BPO industry equipped me with the knowledge required to tackle any customer service-related project and helped me develop my skills. Last quarter of 2014, I decided to pursue my career as a Freelancer. Here are the highlights of my online career: UK & British Content Moderation - OpenWeb (IL) Data Entry Specialist - Booste S. A. (PL) Email Support Specialist (Zendesk) - Yours Truly Clothing (USA) eCommerce (Shopify) Virtual Assistant - Bert Tassoni (AU) Content Moderator - GymSales (AU) Data Entry Specialist - James Laker (CA) Chat Support Specialist - Engage to Sell (USA) Online Skills: - Work with tickets (emails) on Zendesk. - Moderate Facebook Fan page. - Familiar with Shopify, WooCommerce, and Aliexpress platforms. - Search for suppliers via AliExpress and negotiate with the price. - Process orders through .CSV file to a supplier. - Familiar with Stripe disputes and chargebacks. - Update tracking numbers. - Check the order status. - Process refunds, returns, and replacement of orders. - Administrative Support: Data Entry, Web Research. - Content Moderation (email, chat, IM, profiles, blogs, comments, images, videos, etc.) Let's work together and help you be on the top spot!