Renata Laura C.

I am a native Romanian and Hungarian speaker, proficient in English and Italian, with more than 7 years experience in sales and more than 15 years experience in customer service. I have built strong organizational and analytical skills after taking decisions while leading for 8 years a Romanian company, manufacturer of women’s and men’s apparel. My main responsibilities were the negotiating with suppliers, distribution of products and ensuring customer satisfaction. For the past 12 years I have been working as a virtual assistant and customer support representative for an English company that operates in England and Italy. I am responsible for the handling of tickets and chat requests both for English and Italian languages. Also, for almost one year now, I am a member of the Upwork customer service team with excellent results, managing to rank, based on my performance, as top two among all agents after my first three months. I am a fast learner and am very excited when it comes to learning new things. I am the kind of person who likes to be always among the best at what I do, and to show great results fast. I have also great experience with CAD programs in fashion pattern designing, developed during my university studies and the years working in the business of creating women's fashion items.