Kathryn Rady Rose C.

Customer Support Specialist | Live Chat & Email | E-commerce Support

Hi, I’m Kathryn Claur. I’m a Customer Support Specialist with hands-on experience in e-commerce and technical support, handling live chat, email support, and platform-related concerns. I’ve supported customers across different channels, resolving order issues, answering product questions, and troubleshooting basic technical concerns. I’m comfortable managing multiple conversations while keeping responses clear, professional, and timely. I’ve also worked with Shopify stores and supported brands through social media, helping improve customer experience and response efficiency. I’m familiar with CRM and support tools and understand the importance of proper documentation and follow-ups. I’m fluent in English, detail-oriented, and comfortable working in fast-paced environments, including EST hours. I take a proactive approach to problem-solving and always aim to provide a smooth and positive customer experience.