James Dharic Z.

I have over ten years of combined experience in Hardware and Software Development QA (Mobile, Desktop, Web & Firmware), SaaS processes, Technical Support, Website Management, and Customer Relations for clients in the US, Canada, the UK, and Australia. With this, I've developed a wide variety of skills ranging from leadership, data analysis, QA, customer & B2B relations, troubleshooting, sales, and research. I am familiar with CRM processes and online systems (JIRA, Trello, Seibel, Zendesk, Magento, Salesforce, RightNow, Freshdesk, Zapier, MailChimp, WordPress, etc..), Macro usage and APIs. With my background, I adapt quickly to new environments and work well with minimum supervision. I have been recognized as a team player, approachable, and a consistent performer. I also make it a point that deadlines are met and presented in exemplary standards. I look forward to working with a variety of individuals, keeping in mind that what I do reflects not only me but the face of the company.