Allen R.

Over the past 10 years, I have been the team leader for both the website enforcement and the data management teams of an intellectual property protection company. The website enforcement role involves handling a team of agents who send out DMCA notices to websites who host pirated content. We also send out delisting requests to Google and Bing. In my data management role, I have been responsible for maintaining the integrity of b2b customers' data, as well as making sure the data is updated and ingested timely, and that all critical information is included. I have been an administrator for both Zendesk and Asana platforms, and am able to implement and maintain automations, manage groups of users, and ensure tasks and tickets are handled properly and in a timely manner. I have 8 years of experience in the customer service space, supporting primarily financial institutions. I have worked customer-facing, back-end, as well as b2b roles. I am very proficient in using Excel, which is one of the primary tools I use in my data management role. I am also skilled in utilizing the rest of the MS Office suite of applications. I am quite comfortable learning new skills, am tech-savvy, and can work well either independently or within a team. I pay great attention to detail, make sure tasks are done properly and efficiently, can think out of the box to find solutions, and am a tenacious problem-solver. I am flexible with schedules, and am willing work long hours even during weekends. I have fast and reliable internet connections, with multiple PCs to ensure my availablity, especially for critical tasks.