Ferlin May C.

Hi, I’m Ferlin, an Operations & Systems VA who helps businesses get organized, improve workflows, and build systems that make day-to-day work easier. I work behind the scenes to connect the people, processes, and tools that keep a business moving. I don’t just complete tasks. I look at how the work flows, identify what can be simplified, and help turn messy processes into clear, repeatable systems. What I can help with: Operations & Workflow Management: Map processes, organize workflows, track tasks, and improve how work moves from start to finish. SOPs & Process Documentation: Turn recurring tasks into clear, easy-to-follow processes your team can actually use. Systems & Workspace Setup: Organize Notion, ClickUp, Pipedrive, Google Workspace, and other tools around your business processes. CRM & Pipeline Management: Maintain clean data, manage pipelines, track leads, and improve follow-up workflows in GoHighLevel, Pipedrive, and similar CRMs. I also handle GoHighLevel cleanups: custom fields, forms, quizzes, and sub-account organization. Google Business Profile Management: Reply to and monitor reviews, publish GBP posts, and write SEO-friendly blog posts that keep your listing active and your business easy to find on Google and Maps. AI & Automation Support: Identify repetitive work that can be streamlined using AI, Zapier, and other automation tools. Project & Administrative Support: Keep projects, deadlines, documentation, and day-to-day operations on track. I’ve worked across administration, operations, CRM management, local SEO, content, e-commerce, creative support, and process documentation, giving me a practical understanding of how different parts of a business connect. My approach is simple: understand the workflow first, organize what’s messy, document what’s repeatable, and improve what can be made easier. I’m detail-oriented, proactive, comfortable learning new tools, and easy to work with. If you need someone who can step into your business, understand how things work, and help build a more organized and efficient operation, feel free to send me a message.