Nazmul N.

Customer Service, Data Annotation/Labelling & Project Management PRO

With 14+ years of experience, I help businesses turn customer service into a growth engine by resolving escalations, streamlining workflows, and reducing revenue lost to refunds. Let’s protect your reputation and keep customers loyal. ✨What I bring to your business: 🤝 Proven Conflict Resolution: Trained in de-escalation frameworks for high-stakes customer interactions. ⚙️ End-to-End Platform Mastery: Expert in Zendesk, Freshdesk, Shopify, and Klaviyo workflows. ⛨ Reliability: Consistently praised by clients for meeting tight deadlines and exceeding SLAs. Let’s work together to make your support team a profit center, not a cost. ➜ How I Can Help You ⁉️ ✨ HelpDesk Support: I specialize in providing top-tier customer support across multiple channels, ensuring your customers feel valued and heard: ✅ Email/Live Chat/Phone Support : Handling general inquiries, resolving complaints, and managing difficult customer interactions with professionalism and empathy. ✅ Process Management: Package Tracking & Supplier Coordination; Ensuring timely updates and resolutions for shipping-related issues. Order Follow-Ups etc. ✅ Social Media Moderation : Managing Facebook, Instagram, TikTok to maintain a positive brand image (Tools: Metricool, Buffer, HootSuite) ✨ Support Platforms I Excel In : ✅ ZenDesk ✅ Gorgias ✅ FrontApp ✅ HelpScout ✅ FreshDesk ✅ Reamaze ✨ E-Commerce Store Management: With extensive experience in managing online stores, I can handle all aspects of your e-commerce operations: ✅ Platform Expertise : Shopify, WooCommerce, Etsy, BigCommerce, and Amazon Seller Central. ✅ Product Management : Conducting product research, uploading listings, updating descriptions (Original as well LLMs/ChatGPT generated), and managing tags to enhance visibility and sales. ✅ Order Fulfillment : Streamlining processes using tools like POKY App, CJ Drop-shipping, ShipStation, and Massfulfill (Bulk CSV) ✅ Chargeback Resolution : Managing PayPal, Authorize.net, Stripe/Shopify Payments, Klarna, and OceanPayment disputes to protect your revenue and reputation. ✨ Why Partner With Me? 14+ Years Solving “Mission Impossible” Support Challenges, trained in psychology-based de-escalation (Verbal Judo®) to retain angry customers. No Half-Measures, I audit your entire support process first—no quick fixes, only sustainable solutions to achieve your desired ROI📈 I’m seeking long-term, continuous work that allows me to contribute meaningfully to your growth 🚀. If you’re looking for a reliable partner who will treat your business as their own, let’s connect!