Jonalyn M.

High-Accuracy Data Management & Financial Administration I provide meticulous data entry and administrative support with a focus on financial accuracy and operational efficiency. With extensive experience in credit verification and invoice management, I help businesses maintain clean records and streamlined workflows. My Core Areas of Expertise: 📊 Specialized Data Management Credit Operations: Reviewing and verifying credit information to assist in approvals/denials based on strict company policies. Precision Input: Accurate data entry with a focus on confidentiality and data security. Reporting: Utilizing MS Excel and Google Sheets to organize, format, and generate actionable data reports. Communication: Using Freshdesk to coordinate effectively with retailers, sales managers, and internal teams. 💰 Accounting & Billing Administration Expense Tracking: Verifying and entering invoice data into Jobber to monitor job-specific expenses. Invoice Lifecycle: Drafting, approving, and migrating invoices between Jobber and Buildium to meet strict financial deadlines. Reporting: Submitting weekly payment status reports and following up on outstanding invoices. 📩 Customer Support & Shopify Operations International Experience: Proudly served as a support specialist for Dutch and other international e-commerce clients, maintaining high standards of service. Shopify Expert: Handling manual order fulfillment, processing refunds, and managing discounts. Multichannel: Seamless ticket management in Zendesk, Freshdesk, Gorgias, Gmail and Outlook 🛠️ Technical Toolkit: Systems: Jobber, Buildium, Shopify, Zendesk, Zoho, Freshchat. Tools: MS Office (Intermediate Excel/Word), Google Workspace. Speed: 45-65 WPM with 100% focus on data integrity.