John Ryan D.

I have 16 years of dental experience, including 13 years as a Dental Team Leader and Customer Support Specialist with Cigna, and 3 years as a Lead Dental Health Care Virtual Assistant (HVA) handling two dental clinics in the U.S. In my role as a Lead Dental HVA, I was responsible for verifying dental eligibility and checking claims status for all major insurance companies in the United States, including Cigna, Delta Dental, Aetna, United Concordia, United Healthcare, and Anthem. I was the primary point of contact for submitting claims and pre-estimates, ensuring all required documents, such as x-rays, narratives, perio charts, and other supporting materials, were included. I followed up with insurance providers via phone, chat, and email, and am highly familiar with insurance websites, guidelines, and claims processes. Additionally, I am proficient in dental software tools such as Carestack, Open Dental, DentalXchange, DTXStudio, Dentrix, EZDENT, Master, NEA FastAttach, and others. I am well-versed in dental codes, their descriptions, and guidelines, and have a strong understanding of various diagnostic images, including FMX, panoramic, bitewings, PAs, and periodontal charting. As a Dental Team Leader at Cigna, I was responsible for managing and mentoring teams, ensuring they communicated effectively with patients and provided accurate, high-quality service. I am a quick learner, skilled at multitasking, and highly committed to meeting deadlines. My dedication to hard work and efficiency has contributed to my success in every role.