Mary Wayne G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hello, 𝚂𝚝𝚛𝚞𝚐𝚐𝚕𝚒𝚗𝚐 𝚝𝚘 𝚖𝚊𝚗𝚊𝚐𝚎 𝚢𝚘𝚞𝚛 𝚍𝚊𝚒𝚕𝚢 𝚝𝚊𝚜𝚔𝚜 𝚊𝚗𝚍 𝚐𝚛𝚘𝚠 𝚢𝚘𝚞𝚛 𝚋𝚞𝚜𝚒𝚗𝚎𝚜𝚜? I got you!😊 I’m your Customer Service and e-Commerce Support Professional with 20 years of experience - 10 years in BPO and 10 as a full-time Virtual Assistant for leading e-Commerce brands across the US, UK, Australia, and New Zealand, Denmark I help growing online businesses scale customer satisfaction by delivering reliable, end-to-end Amazon, Shopify, and WooCommerce support. From 𝐨𝐫𝐝𝐞𝐫 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭, 𝐫𝐞𝐭𝐮𝐫𝐧𝐬, 𝐚𝐧𝐝 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠, 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐧𝐞𝐠𝐚𝐭𝐢𝐯𝐞 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐯𝐨𝐥𝐮𝐦𝐞 𝐞𝐦𝐚𝐢𝐥/𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭. I make your operations smoother and your customers happier. Here's what I can do for you: 𝒆𝑪𝒐𝒎𝒎𝒆𝒓𝒄𝒆 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 & 𝑩𝒂𝒄𝒌-𝑬𝒏𝒅 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 ▪️Pre-/Post-Sale Assistance (Refunds, Returns, Reshipments, Cancellations) ▪️Order Management, Shipment Tracking, Fulfillment Coordination (3PLs) ▪️Amazon SellerCentral & Shopify Admin Support ▪️Review Monitoring, Negative Feedback Handling ▪️SOP Creation, Automation Rules, and Branded Response Templates 𝑴𝒖𝒍𝒕𝒊-𝑪𝒉𝒂𝒏𝒏𝒆𝒍 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 ⬩ Email, Live Chat & Helpdesk (Gorgias, eDesk, Zendesk, ReAmaze, ManyChat, Zingle) ⬩ High-volume inbox & ticket management ⬩ Fast, friendly, brand-voiced customer responses 𝑨𝒅𝒎𝒊𝒏 & 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏𝒔 ⬩ Calendar, CRM, and documentation management ⬩ Google Workspace (Docs, Sheets, Drive) & Microsoft Office ⬩ Slack, Trello, Asana, RingCentral, Zoom coordination ❗𝑪𝒍𝒊𝒆𝒏𝒕's 𝑹𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅𝒂𝒕𝒊𝒐𝒏𝒔❗ ⭐⭐⭐⭐⭐ "Wayne was a reliable customer service rep and always had a great work ethic." ⭐⭐⭐⭐⭐ "Great freelancer. Highly recommend." ⭐⭐⭐⭐⭐ "Mary brought reliability, loyalty, and grace to every interaction." ⭐⭐⭐⭐⭐ "Outstanding Long-Term Customer Service Professional Mary has been with our company since May 30, 2020, and over the years, she has proven to be an exceptional asset to our team. As our lead Customer Service Agent, Mary demonstrated unwavering dedication, professionalism, and a deep understanding of our products, customers, and systems. She consistently resolved customer concerns with empathy and efficiency, handled high volumes of inquiries across multiple platforms, and always maintained a calm and supportive tone, no matter the situation. Her product knowledge was top-tier, allowing her to offer detailed support and build strong rapport with our customer base. Beyond her technical abilities, Mary brought reliability, loyalty, and grace to every interaction. Her communication skills, work ethic, and positive attitude made her an integral part of our company culture. It has been an absolute pleasure working with Mary, and I wholeheartedly recommend her to any future client or team. She will be a tremendous asset wherever she goes." 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: ⭒ Amazon SellerCentral, WooCommerce, Shopify, ShipStation, Shipmondo, PEAK ⭒ FreshDesk, Gorgias, Zendesk, Salesforce, Manychat, ReAmaze, Zingle, RingCentral ⭒ Asana, Trello, Teamwork, Slack, Jira ⭒ Google Workspace, Microsoft Office, Google Drive, Dropbox, iCloud 𝐈 𝐰𝐨𝐫𝐤 𝐛𝐞𝐬𝐭 𝐰𝐢𝐭𝐡 𝐞𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡𝐞𝐝 𝐛𝐫𝐚𝐧𝐝𝐬 𝐭𝐡𝐚𝐭 𝐯𝐚𝐥𝐮𝐞 𝐫𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐢𝐬𝐦, 𝐚𝐧𝐝 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩. Send me an invite or message today, and let’s build something great together :)