Moshiur R.

Microsoft Certified Solution Expert (IT Support, PowerApps, Software)

▪ 100% Job success rate for years is evidence of excellent customer satisfaction ▪ 10+ years of hands on experience with Microsoft, Azure, Microsoft 365, L1/L2/L3 Support service ▪ Upwork "Top Rated Plus" Professional ▪ PowerApps Development Team. ▪ Certifications on different Technologies I am a Microsoft Certified Professional. I have 9+ Years of experience in working with different Microsoft Partners (including LSP, CSP). Have worked more than 50+ projects in big banks, Telecommunication Companies, Group of companies etc. regarding different Microsoft solutions. Have expertise on Design, Deploy and delivering (End to end) Microsoft solutions including pre-sales and post sales support. IT/Technical Support =================== Experienced in providing L1/L2/3 troubleshooting activities, with expertise ensuring client support across a help desk and IT support operation with exceptional feedback. Demonstrate success handling multiple incident tickets and resolve complex technical IT issues and escalations, ensuring the SLAs adherence. PowerApps developement ====================== I have a dedicated team which has the experience and expertise on building different solutions on Power Apps.Me and my team have the expertise on working with Microsoft Power Apps building several solution. We have build solutions on below areas: • Document Archiving solution • Meeting room management Solution • Asset Management solution (IT asset tracker, assignment, lifecycle management, Vendor management etc.) • Internal CRM for service provider • Support ticket management • Tasks management • Guest management system • HR Employee details management solution ======================== Looking forward to work on different requirements and give solution to those requirements. I have worked majorly on Microsoft solutions which includes below technologies: Special Qualifications: • L2/L3 technical support as Subject Matter Expert. • Exchange Servers | Installation, Configuration, Migration & Troubleshooting • Office 365 | Service Enablement, Configuration, Migration & Troubleshooting • Hyper-V | Installation, Configuration, Migration & Troubleshooting • Active Directory | Installation, Configuration, Migration & Troubleshooting • Skype for business server | Installation, Configuration, Migration & Troubleshooting. • ADRMS Server | Installation, Configuration, Troubleshooting • Azure Ad connect | Prepare, Design | Deploy • Microsoft Intune etc. • Microsoft Azure