Terex Bryan V.

🥇 As a Top Rated Plus freelancer with over 28,000 hours logged and 10+ years of industry experience, I don't just work for you—I partner with you. My goal is to serve as a trusted extension of your leadership, managing day-to-day operations and customer experience so you can focus entirely on high-level growth and scaling your business. ➤ 𝙒𝙝𝙖𝙩 𝙮𝙤𝙪'𝙡𝙡 𝙜𝙚𝙩: ✅ Knowledge base contribution. Created flow charts for use with following through and resolving unique customer concerns, also used beyond customer service. ✅ Customer Service Efficiency. Created protocols for each customer query, inclusive of email macros and steps for managing escalations of cases for reporting to other departments. ✅ Operational Support. Troubleshoot any discrepancies and communicate issues to appropriate channels for resolution. Effectively managed Shopify refund requests, disputes and returns. Prepared reports and data analysis and kept detailed logs for organized information. ✅ Workflow SOP’s: I’m obsessed with creating SOP’s to standardize processes especially with different departments that collaborate in business processes. ✅ Order Management. Processed daily orders, provided status and inventory updates to customers to ensure they receive their orders as quickly and as smoothly as possible. Followed up with orders for on-time shipment. ➤ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: ⭐️ Cycling products ⭐️ Crowdfunding platforms ⭐️ Men’s Skincare brand ⭐️ Subscription businesses ⭐️ Dropshipping stores in general niches, men’s fitness, women’s accessories ➤ 𝙏𝙤𝙤𝙡𝙨 𝙄 𝙪𝙨𝙚 𝙩𝙤 𝙗𝙚𝙣𝙚𝙛𝙞𝙩 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨: ◆︎ Shopify | Amazon | Aliexpress | Alibaba - E-commerce ◆︎ Stripe and PayPal - Payments, refunds, dispute / chargeback rebuttals ◆︎ 17Track - order tracking and courier liaisons ◆︎ Fulfilmentcrowd | Shipbob | ReturnGO | Rebound | Swap - Fulfillment/Returns ◆︎ Gorgias | Zendesk | Freshdesk - Customer Service ◆︎ Canva - Basic Graphic Design ◆︎ Google Suite ◆︎ Notion | Trello | Asana | Monday - Task Management ◆︎ Slack | Discord | Skype - Communication ❯❯❯❯ 𝑭𝒆𝒆𝒍 𝒇𝒓𝒆𝒆 𝒕𝒐 𝒓𝒆𝒂𝒄𝒉 𝒐𝒖𝒕 - 𝑰'𝒅 𝒍𝒐𝒗𝒆 𝒕𝒐 𝒍𝒆𝒂𝒓𝒏 𝒎𝒐𝒓𝒆 𝒂𝒃𝒐𝒖𝒕 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔!