Jayson V.

Commitment and integrity are some of the keys to success in any given career. These are the values I present to all of my clients. With the constant drive to learn, I strive to deliver more than what is expected of me. Guided by a passion for customer service, helpdesk, and technical support; I have gained more than 10 years of valuable experience in handling a wide variety of roles in the Customer Support industry. Within that period, I have acquired multiple key competencies and skills needed to excel and thrive in the business, some of which are: • Technical analysis and troubleshooting of every major consumer and enterprise-centric operating system (MS Windows XP – Win 10, Mac OSX, and Linux). • Technical troubleshooting of various computer systems within the scopes of Hardware, Software, and Networking. Also with VPN, VOIP, Printers, and Email systems. • Proficient user of productivity tools such as MS Word, MS Excel, MS Powerpoint, and Google Docs. • A multimedia enthusiast with good knowledge of different media tools used for text, photo, and video. • Mentoring and providing technical escalation needs to Tier 1 technical support staff. • Manage, collaborate, and assist in the operation of a technical support team. Software Proficiencies include but are not limited to; -Zendesk -Drift Chat / Tawk.to -Paypal Business -Facebook Business Manager -Slack -Helpscout