Lerma P.

I have 8 years of experience in Customer Service and Operations Support, managing customer inquiries and complaints across multiple brands using Zendesk, with additional experience in Intercom. How I can help your business: -Customer Support: Professional email and chat support, complaint resolution, and customer follow-ups. -Refunds & Chargebacks: Handling payment disputes, refund requests, and chargeback reporting. -Transaction Analysis: Investigating payment discrepancies and preparing transaction reports. -Accounting Support: Assisting with reconciliation, balance reports, and data analysis using Excel and Google Sheets. -Support Workflows: Experience with basic Zendesk chatbot configuration and customer escalation processes. I'm detail-oriented, organized, and comfortable handling challenging customer situations. My strength is understanding both the customer service side and the financial operations behind it. Let's discuss how I can support your business and make your daily operations run more smoothly.