Fahim A.

I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.