Rommela Marie E.

Project management certified and Scrum Master certified. Customer service rockstar with years of experience in Customer Service, Team Management, Content Writing, Book Review, and App Review. I also have experience using Pipedrive, Mailchimp, QA Testing and WordPress. With certifications for Project Management, Agile Methodologies and Scrum Master. I have 15 years of experience in Project Management and Customer Service. I spent 9 years in a call center provide phone, chat, and email support for a US-based client. After that, I worked remotely as a Virtual Assistant for an Australia-based client for 2 1/2 years. I also have a background as a donations specialist for Activated Ministries for 2 1/2 years, catering to donors via phone. I also have an experience as a software/app tester. I'm currently working as Customer Success Manager for almost 4 years with experience in SaaS company, client retainment, client relationship, project management and testing. With Experience in JIRA, GitHub, and Visual Code.