Joseph D.
Top rated/ Team Lead/ Customer Support Email Expert / VA / Shopify
Hi there! I help my client grow their business by providing excellent customer service. I can be your email, text, and chat customer service champion with more than ten years of experience in BPO/freelance. I've worked with Thumbtack for 7 years. 2 years as an agent and eventually promoted as a team leader. As part of of the management team, we provide coaching and mentoring on an as needed basis and implement strategies for career development. Analyzing team and individual statistics. Devising and implementing incentive programs to improve metrics while maintaining Quality. Customer satisfaction is my top priority and I always go the extra mile. Skills: Salesforce Zendesk Gmail/ G Suite Dropshipping Ecommerce Oberlo Shopify Aliexpress Tableau Zoom Google Sheets
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $19k
Billed in all: $310,559$311k
$19k in the last 6 months
Across 29 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Dropshipping
Ranked by MRR among everyone on Upwork with the skill.
- #13Answered Ticket446 freelancers · 🇵🇭 #8Top 3%🇵🇭#8 of 250
- #13Consumer Goods220 freelancers · 🇵🇭 #1Top 6%🇵🇭#1 of 19
- #44Dropshipping2,698 freelancers · 🇵🇭 #25Top 2%🇵🇭#25 of 1,022
- #99Customer Satisfaction3,986 freelancers · 🇵🇭 #40Top 2%🇵🇭#40 of 1,816
- #161Zendesk5,908 freelancers · 🇵🇭 #63Top 3%🇵🇭#63 of 2,921
- #210Online Chat Support11,527 freelancers · 🇵🇭 #92Top 2%🇵🇭#92 of 6,896
- #245Email Communication14,123 freelancers · 🇵🇭 #99Top 2%🇵🇭#99 of 6,862
- #248Technical Support11,267 freelancers · 🇵🇭 #91Top 2%🇵🇭#91 of 6,366