Sharon S.

In my years as a technical support representative, I have gained knowledge in hardware or software troubleshooting for desktop,laptop and mobile devices, network connection issues, email setup, wired/wireless setup for modems and routers. Also, in this role, I have gained experience not only the technical aspect but the customer- related part of it too such as greeting clients and responding efficiently to any customer inquiries, providing resolution for complaints and issues within company policy/procedures in a timely manner. I am also well versed in MS Office applications such as Word,Excel, Powerpoint and Outlook. Furthermore, I am hardworking, patient and can work with minimal supervision.