Cristina O.

CSR & Quality Analyst

I am a strong team player who values collaboration, accountability, and open communication. I work effectively with diverse teams, willingly support colleagues, and consistently contribute to achieving shared goals. I am adaptable, dependable, and able to perform well both independently and in a team environment. I have a degree in Computer Science and has over 14 years of experience in customer service, technical support and sales support. I am experienced in providing advanced technical troubleshooting and customer support for Dell Technologies and HP Inc., including two years as a Level 2 Support specialist. I also worked for seven years as a Customer and Sales Support Representative for Telstra, an Australian Telecommunication company. I also have experience as an Appointment Scheduler for a third-party healthcare provider, responsible for coordinating wellness visits for members and scheduling appointments efficiently. I am currently working as a Quality Analyst, responsible for monitoring and evaluating customer interactions to ensure compliance with company standards and client expectations. Experienced in conducting call audits, identifying performance gaps, providing coaching and constructive feedback, participating in calibrations, and driving continuous improvement to enhance customer experience and team performance.