Ruchika A.

I build the operations systems small businesses run on, and the AI that works on top of them. Most clients come to me when the business has outgrown spreadsheets, email and chat. Data lives in five places, the team keeps asking the same questions, or an AI experiment didn't deliver. I fix the structure first, then automate it. WHAT I BUILD - Internal tools and operations systems: clean data models, with roles and permissions that match who owns what - Client and partner portals: clients see their own data, submit requests and track status without emailing you - Automations and AI workflows, used where they save real time, not everywhere RECENT EXAMPLE A beer-delivery startup's AI recommendation system took 40 minutes for 200 customers and sometimes suggested beers that didn't exist. I rebuilt it so a structured system does the matching and the AI makes only the final pick. Result: 400 customers in 13 minutes, no invented products, and lower running costs. Details in my portfolio. WHY WORK WITH ME - 20+ years across software engineering, product management and consulting; master's in Computer Science - Top Rated Plus: 27 jobs, 600+ hours on Upwork - 9 clients have hired me for repeat projects - Glide and Noloco certified - I document everything, so your team isn't dependent on me after handover HOW I WORK I bill hourly. For larger builds, we start with a small paid first phase, so you see working results before committing to the full project. Tools: Airtable, Softr, Glide, Noloco, Stacker, Make, Zapier, Lovable, Bolt, AI/LLM APIs If you have a process that keeps breaking or an AI tool that isn't delivering, send me a short description of how it works today. I'll reply with how I'd approach it.