Maria Theresa Q.

Greetings! (I am available for work.) My name is Maria. I am an accomplished and dedicated professional with a wealth of experience in administrative, virtual assistance, and customer service roles. As seen in my work experiences, I have successfully provided top-tier services to clients around the globe. With a profound passion for excellence, I bring a results-driven approach to every project. Why Choose Me? Proven Track Record: My work history demonstrates my commitment to delivering high-quality results consistently. Diverse Skill Set: With expertise in multiple domains, I offer comprehensive solutions tailored to your specific requirements. Clear Communication: I prioritize open communication, ensuring smooth collaboration and a clear understanding of project goals. Client-Centric Approach: I prioritize client satisfaction and go the extra mile to exceed expectations. Let's Collaborate: My approach to work is straightforward: my client's success is my success. I am excited to work with you on your upcoming projects. Reach out to me, and together, we'll achieve remarkable success. Let's take your business to new heights! I can help you with (but not limited to): 1. Administrative Tasks • Payroll Report via Tsheets, Gusto, Intuit •. Recruiting/Hiring potential candidates for client's projects • Data Entry and Internet Research • Database/CRM Management • Email Management and email response handling • Online File Organization using Dropbox, Google Docs and Spreadsheets, BOX • Basic Accounting using Xero • Project Online/Team Management using Trello, Podio, JIRA, Slack, Asana, Click-up Redmine, Airtable • General VA • Drop-shipping, Product listing, Order processing via Shopify, Shipstation, Inkfrog, Junglescout, Walmart Seller Central, Amazon seller central, Veracore, BigCommerce, Commerce Hub/DSCO • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox, Basecamp • Converting pdf to word • Transcription of audio files • . Basic HTML, Basic Photoshop • Basic Knowledge of Wordpress • Generating/ creating reports • Process documentation including video process using Loom • Preparing Amazon FBA shipments, Filing for Missing FBA inventories, Feedback Removal • Saas software CRM • Personal or Business Account set-up 2. Social Media Management • Social Media profile set-up and verification for social media platforms • Managing various social media platforms such as Facebook, Twitter, LinkedIn, Instagram • Updating and claiming of review sites for such Yelp, Vitals, Google maps, Yellowpages • Agora • Canva •. Creating SMS or Email Campaigns via Mailchimp and Klaviyo 3. Customer Service Support • Chat/Phone/Email • Zendesk, Freshdesk and Zoho, Kayako, Gorgias, ReDo • Communication Platforms Skype, Yahoo Messenger, Hangouts, Google Voice, Viber • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, returns, exchange coordinating with the manufacturer, etc. • Payment gateway such as Paypal, Amazon Pay, Stripe to name a few • Order fulfillment (CSV or XLS file) • Knowledgeable E-commerce sites such as Magento backend, Shopify backend, Shipstation, Amazon seller Central, BigCommerce • Responds to customer's queries through Amazon, eBay, Facebook, Instagram, etc.