James Kevin O.

Client work should not stall whenever the founder stops following up. I help remote digital marketing agencies fix late and stalled client work, unclear ownership, missed handoffs, and scope creep. My best fit is an agency with: • 6 to 10 remote team members • 11 to 20 active clients • Monthly marketing retainers and website projects • Work spread across several time zones • A founder who spends too much time checking tasks and chasing updates I step in when: • Client requests get lost in Slack, email, WhatsApp, or meetings • Tasks lack a clear owner, deadline, or next step • Retainer work competes with website projects • Team members report problems after deadlines pass • Scope changes turn into unpaid work • Account managers give different project updates • More meetings and task templates have not solved the problem • A key client has complained or may leave I organize the delivery process so the team can see what needs to happen, who owns it, and when it is due. I can help you: • Review active projects and find stalled work • Turn requests into clear tasks and deadlines • Set up ClickUp, Asana, Monday, or your current tool • Track blockers, handoffs, workload, and client promises • Follow up with developers, designers, writers, and contractors • Record scope changes before extra work starts • Build workflows, dashboards, SOPs, and task rules • Test websites and other work before client review • Give founders and account managers clear project updates • Raise delivery risks before they become missed deadlines A 90-day engagement may focus on these goals: • Log every client request in one system • Give every task an owner and deadline • Record scope changes and approvals • Deliver at least 95% of work by the agreed date • Cut founder follow-up to under 10 hours per week These are working goals. The final targets depend on your team, workload, and client promises. I have managed remote teams and client projects since 2016. My background covers project management, agency operations, web development, digital marketing, client support, content, sales support, and quality testing. I have worked with ClickUp, Asana, Monday, Trello, Basecamp, Miro, Slack, Google Drive, WordPress, WooCommerce, GoHighLevel, and related tools. I do not start by adding more meetings or replacing every tool. I first find where work gets stuck. Then I make ownership, deadlines, and next steps clear. Send me a message if your agency has late client work, unclear project status, or too much work that depends on the founder.