Michael D.

I’m an E-Commerce Operations Specialist with 9+ years of experience supporting online retail brands across the US, UK, Australia, and Canada. With 23,500+ hours logged on Upwork and over $200,000 earned through the platform, I’ve built a proven track record of providing reliable, consistent support to clients. I help businesses streamline their operations, improve customer experience, and manage the back-end tasks that keep their stores running smoothly. Here’s what I can help you with: Shopify: Order management, refunds, returns, warranty claims, and product listings Amazon Seller Central: Customer support, chargeback claims, return request outreach, and product and seller review handling Payment Disputes: Klarna, Clearpay, and Amazon chargeback resolution Customer Support: Email and CRM support via Freshdesk and Zendesk E-Commerce Workflow Optimisation: SOP creation and documentation for refunds, returns, and customer support processes I’ve worked with different brands providing end-to-end support across customer service, order management, and back-office operations. If you’re looking for someone reliable and consistent, I’m the person you want. I take ownership of my work, follow through on tasks, and understand the importance of having someone you can depend on. I’m detail-oriented, reliable, and quick to learn new tools and systems. My goal is to save you time, reduce errors, improve your customers’ experience, and give you one less thing to worry about. Let’s work together to keep your e-commerce operations running efficiently.