Benjamin A.

Top Rated Plus Microsoft 365 & Azure Engineer with $200K+ earned on Upwork and 15+ years of hands-on IT experience. I help MSPs and businesses resolve Microsoft 365, Entra ID, Exchange Online, Azure, Windows Server, and end-user issues with clear communication, strong ownership, and minimal downtime. Across MSP environments, I have supported approximately 20–30 tenants and 1,000–1,500 users, and have been involved in the migration of roughly 200–300 mailboxes. I also build PowerShell-based Microsoft 365 workflows that have reduced onboarding/offboarding administration from around 1.5 hours to 30 minutes or less. CORE SERVICES Microsoft 365 & Identity • Exchange Online administration and troubleshooting • Entra ID / Azure AD, MFA, SSPR, sign-in and identity issues • Teams, SharePoint Online, OneDrive and Microsoft 365 licensing • Mailbox permissions, forwarding, shared mailboxes and user access • User onboarding, offboarding and account lifecycle management MSP / L2-L3 Service Desk • Escalation support for complex end-user and infrastructure issues • Multi-client / multi-tenant support • Windows 10/11 and desktop troubleshooting • VPN, printer, application and connectivity issues • Ticket ownership, documentation, vendor coordination and client communication • ConnectWise, NinjaRMM / NinjaOne, Autotask and ScreenConnect Windows & Infrastructure • Windows Server administration • Active Directory and Group Policy • Hyper-V virtualization • DNS, domain and network troubleshooting • Hybrid Microsoft environments Migration, Security & Recovery • Microsoft 365 and email migrations • Exchange and IMAP migrations • Acronis and Veeam backup / restore • Disaster recovery and business continuity • Endpoint protection and EDR support PowerShell & Microsoft 365 Automation • Exchange Online PowerShell • Microsoft Graph PowerShell • Bulk user administration and reporting • Onboarding / offboarding automation • Repeatable administrative workflows and logging WHY CLIENTS WORK WITH ME • Top Rated Plus on Upwork • $200K+ earned across 40+ Upwork engagements • 15+ years of IT, systems and MSP experience • Experience supporting 20–30 tenants and 1,000–1,500 users • 200–300 mailboxes migrated across Microsoft environments • Strong Microsoft 365, Azure, identity and Windows background • Clear communication with both technical and non-technical users • Reliable ownership from investigation through resolution • Available for long-term MSP support, ongoing administration, escalations and project work If you need a dependable Microsoft 365 / Azure engineer who can step into an existing environment, understand the issue quickly, communicate clearly and take ownership through resolution, I would be glad to support your team.